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Support

How can we help?

Answers to common questions, subscription help, and a real human at the other end of the email. We keep things simple — no accounts, no tickets, no runaround.

Email us anytime

Have a question, a bug to report, or an idea? Reach out and we'll get back to you — we typically reply within 1–2 business days.

support@pinclave.com
FAQ

Frequently asked questions

Most answers are here. If you're still stuck, email us and we'll help.

Yes. Everything stays on your device, encrypted. Pinclave has no servers for your data and can't see what you enter.
No. There's no sign-up and no login — install and start using the app.
Almost entirely. The only times an app touches the network are for App Store or Google Play billing, the optional cloud backup (off unless you switch it on), and — in the free versions of Tax Reminder and Liftweek — loading banner ads. Everything else works offline.
Pricing differs per app:
  • Tax Reminder — free with banner ads, every feature included. Remove the ads for $2.99 / month or $19.99 / year on iPhone (iOS), or $1.99 / month or $14.99 / year on Android.
  • Liftweek — free with a single non-personalised banner ad, every feature included.
  • Fixed Deposit Tracker — 7-day free trial, then up to 2 deposits free forever; $5.99 / month or $39.99 / year on iPhone (iOS) or $4.99 / month or $29.99 / year on Android unlocks unlimited deposits.
Subscriptions are billed by the App Store or Google Play and auto-renew until cancelled. You can cancel any time in your store account settings.
Reinstall and open the app on the same store account you purchased with. On iOS, tap Restore Purchases and your subscription will be recognized automatically.
Clearing the app's data or uninstalling it removes everything from your device, permanently. If you switched on cloud backup, turn it off in Settings to delete the encrypted copy from your own Apple or Google account. Pinclave keeps no copy either way, so there's nothing on our end to delete.
Billing

Managing your subscription

Your subscription is handled entirely by your app store. Manage, pause, or cancel it there anytime — access continues until the end of the period.

On iPhone (iOS)

Open Settings and go to:

  1. Settings > [your name]
  2. Subscriptions
  3. the app you subscribed to

From there you can change your plan, pause, or cancel. To recover a subscription after reinstalling, open the app and tap Restore Purchases.

On Android

Open the Play Store and go to:

  1. Tap your profile icon
  2. Payments & subscriptions
  3. Subscriptions

Select the app you subscribed to in order to change your plan or cancel. To recover a subscription after reinstalling, simply open the app while signed in to the same Google account.

Your privacy

Pinclave apps have no accounts and no analytics, and your data is encrypted on your device — we never see it, and we keep no copy on any server. Because there's nothing on our end, there's nothing for us to leak, sell, or lose.

For the full details, see each app's privacy policy and terms.

Still need a hand?

Take a closer look at our apps, or drop us a line — we're happy to help.

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